Professionals who constantly experience time pressure need to ensure that their messages, delivered via phone or email, are conveyed quickly and fully understood. To achieve this, you must have a high level of language proficiency and a deep awareness of the cultural aspects of the person you are communicating with. In today’s world, this is more challenging and crucial than ever before. This highly practical English language course aims to equip you with language skills, techniques, and confidence in writing effective emails and communicating efficiently over the phone. This way, complex and time-consuming tasks can be transformed into simple and enjoyable actions.
What is the purpose of our "English for Telephoning and Mailing" course and who is it for?
Classes within our successful series of specialized group programs, a professional course dedicated to improving telephone conversations and email writing, allow participants from all business fields to develop their skills in phone conversations and writing email messages. When it comes to email writing, participants will receive a written assignment prior to the start of the course, and the course will be tailored to specific needs and priorities. Participants will familiarize themselves with the principles of effective writing, learn standard phrases that enable more precise and efficient writing, and then practically apply these principles and use the language in targeted written tasks. As part of the telephone component, the course will address cultural differences in communication and present standard phrases used in telephone conversations, along with strategies for clarification, interruption, and dealing with interruptions in speech. This will be followed by exercises involving role-playing telephone conversations and providing feedback by the participants.
During the "English for Telephoning and Mailing" course, we will develop practical language skills in the following areas:
Key phrases (functional language) used in email messages and telephone conversations Diplomatic and persuasive language Voice clarity and intonation Review and reinforcement of grammatical correctness Principles of effective writing: clarity, conciseness, logic, coherence, correctness, and courtesy Strategies for developing effective listening skills Cultural awareness: United Kingdom and international context
Benefits for you from the course on learning proper English telephoning and mailing:
- Key phrases (functional language) used in email messages and telephone conversations.
- Learning diplomatic and persuasive language.
- Improving voice clarity and intonation.
- Reviewing and reinforcing grammatical correctness.
- Principles of effective writing, such as clarity, conciseness, logic, coherence, correctness, and courtesy.
- Strategies for developing effective listening skills.
- Cultural awareness, with a particular focus on the United Kingdom and the international context.