Terms & Conditions

Terms & Conditions

We strongly suggest that you read and understand our standard Terms and Conditions. Please contact us if you have any questions relating to these terms. You can find our Privacy and Cookies policy on our website here

Imprint

Cambridge School of English Sp. z o.o.

ul. Widok 10/LU1
00-023 Warsaw
Poland

Mail: contact@cambridgeschool.online
Phone: +48-22-622 30 19

Registry court: Sąd Rejonowy dla m.st. Warszawy w Warszawie, XII Wydział Gospodarczy Krajowego Rejestru Sądowego
Register number: 0000085970
REGON 016153582
VAT identification number: NIP 525-21-47-188

CEO: Maria Czaja-Dysiewicz
Proxy: Andreas Roithner

Language Courses

Prices

Cambridge School of English reserves the right to change any of the prices, service or other particulars contained on the website at any time.

Each course bought is related only to that person and cannot be transferred to anyone else.

Payments

All payments for our online courses must be made in full either by PayPal, debit/credit card, bank deposit or bank transfer. Once we receive payment you will be sent an email with confirmation details of the payment and instructions on how to activate your course.

After the payments

Upon purchasing the course with a teacher involved, a member of our team will contact the customer within 24 business hours. The team member will connect the customer with the teacher and assist in organizing lessons. Additionally, they will ensure access to the e-learning platforms is provided.

In all other cases, a member of our team will contact the customer within 24 business hours.

Cancellation & Refund Policy

Instructions on cancellation – services

Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (Cambridge School of English Sp. z o.o., ul. Widok 10/LU1, 00-023 Warsaw, Poland, contact@cambridgeschool.online, Phone: +48-22-622 30 19) of your decision to cancel this contract by a clear statement (by e-mail to contact@cambridgeschool.online). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Model cancellation form (If you want to cancel the contract, please fill out the form below and send it back to us.) — to Cambridge School of English Sp. z o.o., ul. Widok 10/LU1, 00-023 Warsaw, Poland, contact@cambridgeschool.online — I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date (*) Delete as appropriate

Voucher Deals

Courses are not refunded , if they were purchased through a voucher deal company. For a refund, please contact your voucher deal company. For all voucher deal purchases, you will receive the same course as if you purchased it at full price.

Cambridge School of English reserves the right to refuse admission, cancel your course or eject any student deemed to be behaving in an unacceptable manner without refund. We do not tolerate any form of antisocial or prohibited behaviour, and will act upon any behaviour reported to us or on discovering any inappropriate use of our platform.

Complaints

If for any reason you are not satisfied with our service, please e-mail contact@cambridgeschool.online describing the issue in as much detail as possible. Any such complaint should be submitted within 3 days of the problem first arising.

We will acknowledge receipt of your complaint within a maximum of 7 working days and will aim to resolve the complaint within 30 days.

Data Protection Act 1988

In order to register and receive or use the services on our website, you will be required to submit some personal information, such as your name, your postcode and email address.

We have a legal duty to ensure that we keep your personal data safe and secure, in accordance with the Data Protection Act 1998. We will not share your personal information with anybody else without your knowledge, unless we are required by law to do so.

We may also contact you from time to time with information about other products and services that may be of interest to you. If you would like to opt out of this service at any time, please email contact@cambridgeschool.online or just opt out on your personal profile dashboard.

For more information please see our Privacy Policy.

Acceptance of Terms and Conditions

By signing the application form or clicking ‘Register” or ‘Book Now’ on the website, you agree to accept all these terms and conditions.

Updated: 27/03/2023